To upload content from your phone, your phone has to have e-mail capabilities. If you do not have e-mail on your phone you will not be able to upload …moreat this time from your phone, but you will be able to use your PC. If your phone does have e-mail capabilities then your phone has to be using the same e-mail address that is in your profile. If the e-mail address is not the same you will need to change it. You can change your e-mail address by clicking on the link MY THUMBPLAY on the right hand side of the screen in Orange less